Last Updated: June 2025
These Terms and Conditions of Enrolment can be issued to the candidate in a paper form or other barrier-free presentation, and on request may be signed by both parties as a Student Contract.
1. Introduction
1.1
When you accept an offer of admission from Apsley Business School (“the Institution”) and satisfy any conditions which the Institution may have attached to the offer, a contractual relationship is established between you and the Institution (“us”). It is important that you understand this Contract because it identifies the terms that govern the contractual relationship between us. You will be asked to accept this Contract once the Institution has confirmed that all the conditions required for you to enrol at the Institution have been satisfied.
1.2
Before accepting an offer of admission, and before you enrol, you must read this Contract in full and raise any questions with the Institution if there is any part of it that you do not understand, using the contact details below:
Registry
Third Floor Apsley House
London SW15 2SH
www.apsley.eu
admission.support@apsley.university
1.3
This Contract is reviewed and updated annually. You are required to read and accept its terms and conditions each year when you enrol.
2. Rules and Regulations
2.1
You agree as part of the Contract to abide by the Institution’s rules, regulations, policies, procedures and codes (collectively referred to as “rules and regulations”) that are in force at any given time. These include, in particular: rules relating to academic study; learning and assessment; conduct and discipline; fitness to study; use of services and facilities; payment of fees and expenses; health and safety; and intellectual property. Such rules and regulations are available on the website and inside the Online Learning Portal.
2.2
You should read these rules and regulations carefully, as breach of them may lead to the imposition of sanctions by the Institution, including your expulsion from the Institution.
2.3
If you are registered on a programme of study that leads to a professional qualification such as teaching, nursing or counselling psychology, you may also be subject to the Fitness to Practise policy and procedure. Such regulations are drafted in keeping with guidance issued by the relevant professional body. You must continue to satisfy the applicable fitness-to-practise requirements in order to remain registered.
2.4
The Institution will abide by its own rules and regulations. It reserves the right to add to, delete and/or make reasonable changes where this assists in the proper delivery of education or is in the interests of students. Such changes may be made in order to:
– review and update rules to ensure fitness for purpose;
– safeguard academic standards;
– reflect legal, regulatory, governmental or funding changes;
– incorporate sector guidance or best practice;
– incorporate feedback from students;
– aid clarity or consistency.
2.5
Where the Institution makes changes to its rules and regulations, it will make reasonable efforts to bring them to your attention before they take effect. Updated rules and regulations will be made available on the learning portal.
2.6
Changes will normally take effect at the beginning of the next academic year. The Institution reserves the right to introduce changes during the academic year where required by law or in exceptional circumstances. Efforts will be made to minimise disruption, for example by giving notice or by phasing in changes.
2.7
Minor or reasonable variations to rules, regulations or programme delivery do not constitute a breach of contract and do not entitle students to refunds, compensation or chargebacks. Adjustments made to preserve educational quality or safety are considered normal academic practice.
3. Registration at the Institution
3.1
Before registering at the Institution, you shall:
a. comply with any conditions set out in your offer of admission;
b. inform the Institution of any criminal convictions in the circumstances set out in the Admissions Policy;
c. where necessary, obtain the correct visa granting entitlement to enter and remain in the UK for study;
d. ensure that the content, accreditation and recognition of your chosen programme are appropriate for your needs and accepted in the region(s) in which you intend to operate. Programmes vary in content, delivery, scope and accreditation. It is solely your responsibility to ensure you are on the correct programme for your requirements.
3.2
The Institution may terminate or suspend your registration if:
a. you acted dishonestly or omitted significant information in your application;
b. criminal convictions make you unsuitable for study;
c. disciplinary procedures find you in breach of conduct;
d. a Fitness to Study procedure determines you cannot continue;
e. you are unable to demonstrate valid immigration permission;
f. Fitness to Practise procedures determine you cannot continue;
g. any other relevant rules or regulations are breached.
3.3
Upon registration, you automatically become a member of Apsley Business School Alumni (“ABSU”). You may opt out at any time under section 22 of the Education Act 1994.
3.4
The Institution endorses and supports student exchange programmes with partner institutions. In such cases, you will be registered at the partner institution and may not receive an Apsley student number, nor be eligible for sponsorship for visa purposes. You may apply to join ABSU and may attend Convocation with permission.
4. Fees
4.1
You agree to pay, or make acceptable arrangements to pay, all deposits, fees, charges and expenses when due. Fees are collected as walk-in sales (not distance selling). For online provision, programmes are considered download and streaming services under the Consumer Rights Act 2015. Once fees are received, there will be no refund.
4.1A – Digital Content Waiver
By logging into the learning portal, accessing digital materials, streaming lectures, attending any induction or teaching, or receiving any digital content, you expressly agree that:
– digital content delivery begins immediately;
– you waive your right to the 14-day cancellation period under the Consumer Contracts Regulations 2013.
4.1B – No Refund Policy
Once any access to digital or learning materials has been granted, there are no refunds under any circumstances, including but not limited to withdrawal, non-engagement, personal circumstances, relocation, dissatisfaction or technical issues on the student’s side.
4.2
Failure to pay fees when due may lead to sanctions, including suspension of access to Institution facilities or termination of registration.
4.3 – Chargeback Restrictions
You must complete the Institution’s internal complaints procedure before initiating any external dispute, chargeback or Section 75 claim. Initiating a chargeback without exhausting internal procedures constitutes a breach of Contract. The Institution will provide full evidence of delivery—including access logs, login timestamps, academic submissions and communications—to the payment provider.
4.4 – Definition of Delivery
Delivery of the programme is deemed fulfilled once access to the learning portal has been issued. Non-engagement does not constitute non-delivery.
5. Accommodation
5.1
You are responsible for your own accommodation and insurance arrangements unless separate agreements apply.
6. International Students
6.1
You are responsible for obtaining your visa or other permission to enter and study in the UK. If you do not secure valid immigration status, you may not start your programme. If your permission expires or is breached during your programme, the Institution may be required to inform UKVI and require you to leave the programme.
6.2
If the Institution sponsors your visa, it will inform you of your obligations. You must check that all details on your CAS are accurate. A CAS will be issued once all admission conditions are met.
7. Students with Disabilities
7.1
If you have a disability, you are encouraged to disclose this early so that support may be arranged. Admissions decisions normally depend on academic suitability, but some programmes also require professional competency assessments.
7.2
The Institution will make reasonable adjustments to avoid disadvantaging disabled applicants or students. However, where adjustments cannot reasonably be made, the Institution may not be able to offer or continue the programme.
8. Academic Study
8.1
You agree to:
a. participate fully in your programme, including classes, activities and assessments;
b. notify the Institution if you are unable to attend or submit work;
c. maintain academic integrity;
d. submit work to Turnitin UK;
e. acknowledge lecture-capture usage and your right to opt out;
f. keep captured lectures and provided materials confidential and use them only for personal study.
8.1A – Engagement Clarification
Failure to attend classes, log in, participate or submit assessments does not constitute non-delivery of educational services by the Institution.
8.1B – Evidence of Participation
The Institution retains portal login records, content access logs, assignment timestamps and attendance records as evidence of programme delivery.
9. Disclaimers
9.1
The Institution will do all that it reasonably can to provide you with the educational and other services and facilities described in its material information.
9.2
Circumstances beyond the Institution’s control (“Events Outside of Our Control”) may prevent delivery of services despite reasonable care. Such events include, but are not limited to:
– unexpected absence of key staff;
– terrorism, war or national emergencies;
– pandemics, epidemics or health crises;
– fire or flood;
– severe weather;
– natural disasters;
– political or civil unrest;
– power failures;
– damage or interruption to facilities or equipment;
– acts or delays of governmental authorities;
– industrial action;
– legal or regulatory changes;
– withdrawal of licences;
– insufficient student numbers.
9.3
Where Events Outside of Our Control occur, the Institution will notify you and take reasonable steps to minimise disruption, such as:
– offering transfers to another programme;
– deferring the start date;
– delivering a programme in a different way or location;
– delivering a modified version of the programme;
– assisting students to transfer elsewhere;
– delivering services in alternative formats.
9.4
If you are not satisfied with such mitigating steps, you may terminate your Contract. Termination under this clause does not create any entitlement to a refund of fees already paid, which remain governed by section 4 of these Terms and Conditions.
9.5
If Events Outside of Our Control require closure or discontinuation of a programme, the Institution will follow its Student Protection Plan.
9.6
Where Events Outside of Our Control occur and the Institution cannot minimise disruption, neither party is liable for breach of Contract.
9.7
The Institution will use reasonable endeavours to deliver teaching and related services in accordance with published descriptions but may make reasonable changes to enhance quality.
9.8
Changes may be made to:
a. content and syllabus;
b. timetable, location or number of classes;
c. structure or timing of the academic year;
d. method of delivery;
e. examination or assessment methods.
Students will be notified, and disruption minimised.
9.9
Students affected by substantial changes may withdraw and will be offered support in transferring to another programme.
9.10 – Delivery Mode Flexibility
Adjustments to delivery methods—including staffing changes, online delivery, timetabling changes or modified teaching formats—do not constitute non-delivery and do not entitle students to refunds or chargebacks, provided learning outcomes remain deliverable.
9.11
The Institution does not accept responsibility for loss or damage to students’ property or infection of students’ equipment by computer viruses.
9.12
The Institution does not accept responsibility for loss arising from a student failing to ensure that programme content or accreditation is appropriate or recognised in their region.
10. Communications
10.1
The Institution may provide you with an Apsley email account for the duration of your studies and will use it for communication.
10.2
You must:
a. use your Apsley account when contacting staff;
b. use the Online Learning Portal to submit assignments;
c. update your personal details via the Student Portal;
d. agree any use of social media for communication with supervisors;
e. adhere to high standards of online conduct.
11. Personal Data Collection, Publication and Sharing
11.1
By entering into this Contract, you understand that the Institution and its partners may process your personal data to deliver education services.
11.2
The Institution needs to collect and process personal data—including student records, applications, assessment marks, attendance data, learning platform access and financial data.
11.3
At enrolment you will be asked to consent to processing of special category personal data, which is optional.
11.4
The Institution processes personal data in accordance with data protection legislation, its Data Protection Policy and the Student Data Privacy Notice. Queries may be addressed to:
Data Protection Officer
Third Floor Apsley House
London, SW15 2SH
www.apsley.eu
gdpr@apsley.university
Your student ID, results and email address may be visible to other students in the Student Portal or VLE.
11.5
When you leave, your details will be passed to the Alumni Office, where they will be processed under the Alumni Privacy Notice.
12. Attendance and Academic Regulations
12.1
You must observe the Academic Regulations and fulfil all attendance, engagement and assessment obligations. Failure to comply with these regulations will prevent you from satisfactorily completing your registered programme of study and may result in sanctions, including termination of registration, in accordance with the Academic Regulations.
13. If Things Go Wrong
13.1
Complaints must be made through the Student Complaints Procedure, designed to resolve issues promptly and fairly.
13.1A – Mandatory Internal Resolution
You agree not to initiate any chargeback, external dispute or legal claim without first completing the Institution’s internal complaints and mediation procedures. Failure to do so constitutes a breach of Contract.
13.2
If you remain dissatisfied after completing the complaints procedure, you may request mediation with a third party nominated by the Institution.
13.3
The Institution may take action against you under disciplinary regulations or policies where necessary. One possible outcome is termination of registration. You agree that all relevant staff will be advised of the outcome.
14. Notices
14.1
Notices to the Institution must be sent to:
Academic Committee Chair
Third Floor Apsley House
London SW15 2SH
www.apsley.eu
admission.support@apsley.university
14.2
Notices to you are properly served if sent to your last known postal address or to your Apsley email account.
15. General
15.1
This Contract is enforceable only by you and the Institution.
15.2
If any part of this Contract is found illegal or invalid, the remainder shall continue in force.
15.3
Failure to enforce any part of this Contract does not constitute a waiver of the right to enforce it later.
15.4
All representations not expressly set out in this Contract are excluded to the fullest extent permitted by law.
15.5
This Contract is governed by the law of England and Wales. You submit to the exclusive jurisdiction of the English courts.
15.6 – Order of Dispute Resolution
Any legal dispute may be brought only after the Student Complaints Procedure and mediation have been completed.
16. Evidence of Delivery
16.1
The Institution maintains secure records of:
– learning portal logins;
– content access timestamps;
– streaming and video usage;
– attendance at live sessions;
– assessment submissions;
– all communications.
16.2
These records constitute conclusive evidence of service delivery for all purposes, including complaints, appeals, regulatory review and payment disputes.
Apsley Business School Academic Registrar
First drafted August 2018
Updated annually
Last Update: June 2025
